Meet the operational, financial and admin challenges of Support at Home and the new Aged Care Act
Customised and tailored solutions to reduce overhead costs of home care providers of all sizes in response to the Support at home funding framework; and boosting operational efficiency, and enhancing your compliance with the new Aged Care Quality Standards.
Why Us, and Why Now?
Meet your business and operational needs at a fraction of the cost
The upcoming changes to the Home Care landscape in Australia is slated to bring new operational, quality and financial challenges to new and existing providers. The new Aged Care Act and Quality standards will bring increased oversight, quality and compliance requirements which may poses different challenges to providers of different sizes.
The new support at home program slated to commence on 1 July 2025 brings about a range of financial and operational challenges; especially with the decrease and/or removal of case management and package management fees. Although generally viewed as benefits to the consumers, this requires all providers, no matter its size, to start re-thinking its administrative and overhead costs; and needing all providers to quickly operate in a more efficient and effective manner.
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Larger scale providers have been preparing for the change through the increase in capability and capacity either in-house, or through the use of outsourced and/or consulting services to meet the new compliance and regulatory requirements. With recent technological development from Automation to Artificial Intelligence, select providers who are able to invest, have invested into these advancements to increase operational efficiencies and effectiveness - A key aspect of operational change required for long-term viability in the 'new world'.
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We take a tailored approach. providing a bespoke package of solutions to meet the individualistic needs of each provider. Our services range from enhancing policy and procedures, and documentation to better meet the requirements of the new Aged Care Standards; through to technology solutions such as automation to increase operational effectiveness; and cost-effective overhead solutions - at a price that is promised to be affordable to all providers.
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THE ENGAGEMENT PROCESS
A simple, obligation-free engagement process to ensure a perfect fit
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An obligation free initial consult where we will assist in the mapping of your administrative processes (focusing on tasks associated with package management, and a review of your documentation, policies and procedures). This will also include a Non-Disclosure Agreement to safeguard all parties involved in this process.
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Receive a copy of the report detailing the pain points, highlighting your operational and cost inefficiencies, alongside key areas of compliance concerns.
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We will provide a highly tailored engagement proposal detailing the recommended solution(s) against your organisation's report. This proposal will also include value-add services (at no cost to you) that we are able to provide to bolster your business operations.
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Through our engagement with you, we will continue to work with you to ensure that our solutions remain contemporaneous to any developments of your organisation. On average, our services will reduce back-of-office admin costs by at least 50%
ABOUT US
At Impact Home Care Solutions, we are dedicated to simplifying your home care business operations, and empowering providers to focus on what matters most - delivering exceptional care. We make traditionally capital-heavy technology and consulting solutions affordable to providers of all sizes, in addition to providing specialist outsourced services to streamline administrative, financial, and operational processes for all home care organizations.
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Our dedicated team of consultants, based both in Australia and overseas, have 'lived and breathed' Home Care for the past 20 years; since the inception of CACP/EACH and HACC through the introduction of CDC; and is fully up to speed with the latest upcoming Support at Home changes.
With our team having a collective of over 57 years of experience across the multiple aspects of Home Care including Case Management, General Management, Rostering, Package Management activities, Clinical Governance, Sales and Marketing, and Quality Auditing against the Aged Care Quality, NDIS and ACIS standards.
With our consultants having an wide range of qualifications from Nursing and Allied Health, through to Accounting, Law, and Quality Auditing, you can be assured that our services are specially and specifically tailored to meet the nuances of Home Care.
OUR MISSION
To help Home Care providers of all sizes to increase efficiency, and commercial viability through best-in-class cost-effective professional services solutions; whilst boosting compliance with the new Aged Care Quality Standards.
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To democratize capital-heavy technology-driven solutions, allowing providers of all sizes to provide best-in-class services to their clients, bolstering the overall efficiency and effectiveness of the entire Home Care industry.
OUR SERVICES
Process Automation & Data Analytics
Our specialist technology team provides an industry-specific, system-agnostic, and cost-effective automation and data analytics solution package that is affordable to providers of any size, without the capital outlay traditionally required of providers acquiring these capabilities.
This includes a range of turn-key solutions to assist your organisation to decrease double/manual data-entry, and increase data accuracy by over 90%. A recent case study of a large-scale Home Care organisation shows a 86.7% drop in time needed to manage its data entry activity.
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Our services also provides the creation of a data-cube that can be utilised by organizations to make data-driven decisions, increasing service delivery effectiveness, and client service standards.
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Upskilling and Clinical-Awareness
We provide a fully customisable and digital training and reference solution to the upskilling of non-clinical staff against set health literacy topic areas and validated clinical assessment tools.
Contractor Management & Invoicing Administration
We ensure seamless financial operations by managing the full lifecycle of contractor management. To meet increasing compliance requirements in the use of third-party providers, we provide a full-suite turn-key solution for the on-boarding and compliance management of brokerage providers (including ongoing audits).
Our services also includes the management of invoices from the generation of, to the following-up and approving of invoices against your organisation's service delivery system (be it digital or paper-based) from brokerage providers. We will ensure that all invoices are received, approved, and reconciled in a timely manner to ensure operational efficiency against the new requirements of the Support at Home program (eg. Quarterly Budgets). Our team guarantees accuracy and efficiency at every transactional point.
General Administration
Our administrative support services includes streamlining operational processes, and providing an extremely cost-effective solution to meet any of your administration needs at a fraction of the normal cost. This could include anything from managing the administrative tasks within your client management system(s), statement management, documentation management, through to data-entry. A bespoke proposal will highlight the aspects of the administrative tasks that we will be able to provide an alternative cost-effective solution to.
MyAgedCare & Services Australia
Our services, through a specialist team, provides cost-effective and fully compliant alternatives to traditional business practices normally taken to manage the provider's requirements which it comes to the MAC and Services Australia portals.
Sales, Marketing and Recruitment Services
Our expert team of sales, marketing are able to provide a complete turn-key sales and marketing package; or complement your organisation's current strategy and practices. This includes the development of home care specific sales and marketing strategy backed by the latest industry and local research for your business, to the creation of print/digital marketing collateral, and call centre services.
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Recruitment and Staff Administration Services
Our specialised team of recruitment and staff management professionals are able to provide a complete recruitment management package; or complement your organisation's current strategy and practices. This can include the development of a recruitment strategy, through to the full management of administration tasks needed for effective staff management that is fully compliant with the new Aged Care Act and Standards (eg. Management of annual compliances, daily staff management activities, etc.)
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All of our services are tailored specifically to the business and customer needs of the home care industry, you can rest assured that our team is familiar with the nuances of the home care sector. We live and breathe Home and Community care
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